MARC Record from Library of Congress

LEADER: 02772cam a22002774a 4500
001 2004003416
003 DLC
005 20040929172112.0
008 040217s2004 nyua bf 001 0 eng
010 $a 2004003416
020 $a0814472133
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD38.15$b.C474 2004
082 00 $a658.4/03$222
100 1 $aCharney, Cyril.
245 14 $aThe instant manager :$bmore than 100 quick tips and techniques for great results /$cCy Charney.
250 $aRev. ed.
260 $aNew York :$bAmacom, American Management Association,$cc2004.
300 $a258 p. :$bill. ;$c22 cm.
500 $aPrevious ed. in LC under title: The manager's tool kit.
504 $aIncludes bibliographical references and index.
505 0 $aCareer management -- Career planning -- What to do if you get fired -- Assertiveness -- Influencing people -- Influencing senior management -- Conflict between you and others -- Appreciating diversity -- Negotiating : power strategies -- Using win-win tactics -- Problem solving -- Personal goal setting -- Time management -- Avoiding time wasters -- Communicating upwards -- Communicating with associates -- Oral communication -- Crossing language barriers -- Reading body language -- Managing the grapevine -- Written communication -- E-mail -- The internet -- Report writing -- Speeches -- Presentations -- Using visual media in presentations -- Team building -- Teamwork -- Measuring team performance -- Commitment -- Team problem solving -- Creative problem solving -- Meetings -- Setting an agenda -- Keeping meetings short -- Problem behaviour in meetings -- Attending other people's meetings -- Leadership -- Decision making -- Change management -- Evaluating team readiness for change -- Overcoming resistance to change -- Listening -- Counselling -- Coaching -- Mentoring -- Delegating -- Motivating -- Encouraging creativity -- Empowering -- Providing recognition -- Giving feedback -- Handling conflict between associates -- Preventing conflict -- Management -- Health and safety -- Accidents -- Anger management -- Chemical abuse -- Stress -- Harassment -- Absenteeism -- Conducting an attitude survey -- Hiring interviews -- Orientation -- Training -- Workshops -- Performance appraisals -- Discipline interviews -- Termination interviews -- Exit interviews -- Avoiding unionization -- Working with your union -- Improvement -- Mission statements -- Customer service -- Productivity -- Project management -- Benchmarking -- Process improvement -- Group goal setting -- Strategic planning -- Outsourcing.
650 0 $aManagement$vHandbooks, manuals, etc.
650 0 $aLeadership$vHandbooks, manuals, etc.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/ecip0415/2004003416.html