| Record ID | marc_loc_2016/BooksAll.2016.part31.utf8:200280941:1050 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part31.utf8:200280941:1050?format=raw |
LEADER: 01050cam a22002894a 4500
001 2004107036
003 DLC
005 20050823135412.0
008 040510s2004 maua b 000 0 eng
010 $a 2004107036
020 $a0619259094
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.55$b.H32 2004
082 00 $a658.8/12$222
100 1 $aHaberer, JoAnn B.
245 10 $aCustomer service in the information age :$ba common sense approach to high-tech help /$cJoAnn Haberer.
260 $aBoston, MA :$bThomson/Course Technology,$c2004.
300 $avi, 106 p. :$bill. ;$c26 cm.
490 1 $aA Crisp fifty-minute series book
504 $aIncludes bibliographical references (p. 106).
650 0 $aRelationship marketing.
650 0 $aCustomer relations$xManagement$xData processing.
650 0 $aCustomer services$xInformation technology.
650 0 $aElectronic commerce$xCustomer services$xManagement.
830 0 $aFifty-Minute series.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy053/2004107036.html