| Record ID | marc_loc_2016/BooksAll.2016.part31.utf8:48681575:1223 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part31.utf8:48681575:1223?format=raw |
LEADER: 01223cam a2200325 a 4500
001 2003427467
003 DLC
005 20031103145859.0
008 030331s1999 onc b f000 0 eng
010 $a 2003427467
020 $a066227654X
035 $a000021712058
040 $aDLC$cDLC$dDLC
043 $an-cn---
050 00 $aJL86.C87$bB45 1999
082 00 $a352.7/0971$222
100 1 $aBent, Stephen.
245 10 $aInnovations and good practices in single-window service /$cStephen Bent, Kenneth Kernaghan, D. Brian Marson.
260 $a[Ottawa] :$bCanadian Centre for Management Development,$c1999.
300 $av, 106 p. ;$c28 cm.
650 0 $aAdministrative agencies$xCustomer services$zCanada.
650 0 $aGovernment information agencies$xCustomer services$zCanada.
650 0 $aCustomer services$zCanada$xManagement.
650 0 $aConsumer satisfaction$zCanada$xEvaluation.
650 6 $aFonction publique$xService à la clientèle$zCanada.
650 6 $aServices d'information gouvernementaux$zCanada.
650 6 $aService à la clientèle$zCanada$xGestion.
650 6 $aConsommateurs$xSatisfaction$zCanada$xÉvaluation.
700 1 $aKernaghan, Kenneth,$d1940-
700 1 $aMarson, D. Brian.