| Record ID | marc_loc_2016/BooksAll.2016.part32.utf8:169594714:1243 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part32.utf8:169594714:1243?format=raw |
LEADER: 01243cam a22003134a 4500
001 2005046467
003 DLC
005 20060724192345.0
008 050315s2005 enka b 001 0 eng
010 $a 2005046467
020 $a9781403945730
020 $a140394573X
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.B3677 2005
082 00 $a658.8/12$222
100 1 $aBarlow, Sue,$d1972-
245 10 $aSense and respond :$bthe journey to customer purpose /$cSue Barlow, Stephen Parry, and Mike Faulkner.
260 $aHoundmills, Basingstoke, Hampshire ;$aNew York :$bPalgrave Macmillan,$c2005.
300 $axv, 208 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references (p. 196-201) and index.
650 0 $aCustomer services$xManagement.
650 0 $aCustomer relations$xManagement.
650 0 $aConsumer satisfaction.
700 1 $aParry, Stephen.
700 1 $aFaulkner, Mike.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0624/2005046467-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0624/2005046467-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0624/2005046467-t.html