| Record ID | marc_loc_2016/BooksAll.2016.part32.utf8:185673587:1181 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part32.utf8:185673587:1181?format=raw |
LEADER: 01181cam a22003014a 4500
001 2005276024
003 DLC
005 20050915071714.0
008 050516s2004 mdua bf 000 0 eng
010 $a 2005276024
020 $a0970950756 (pbk.)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHE8788$b.C352 2004
082 00 $a658.8/7$222
245 00 $aCall center operations management handbook and study guide :$bversion 2.1 /$cBrad Cleveland and Debbie Harne, editors.
260 $aAnnapolis, Md. :$bCall Center Press,$cc2004.
300 $a1 v. (various pagings) :$bill. ;$c28 cm.
440 0 $aICMI's handbook/study guide series
504 $aIncludes bibliographical references.
650 0 $aCall centers$xManagement$vHandbooks, manuals, etc.
650 0 $aOperations planning$vHandbooks, manuals, etc.
650 0 $aTelecommunication systems$xManagement$vHandbooks, manuals, etc.
650 0 $aBusiness$xCommunication systems$xManagement$vHandbooks, manuals, etc.
700 1 $aCleveland, Brad.
700 1 $aHarne, Debbie.
710 2 $aIncoming Calls Management Institute.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy053/2005276024.html