| Record ID | marc_loc_2016/BooksAll.2016.part33.utf8:101441830:1495 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part33.utf8:101441830:1495?format=raw |
LEADER: 01495cam a22003254a 4500
001 2006008676
003 DLC
005 20070822093058.0
008 060313s2006 njua b 001 0 eng
010 $a 2006008676
015 $aGBA659082$2bnb
016 7 $a013504689$2Uk
020 $a0471776602 (cloth)
020 $a9780471776604 (cloth)
035 $a(OCoLC)ocm65399957
035 $a(OCoLC)65399957
040 $aDLC$cDLC$dBAKER$dC#P$dYDXCP$dOCLCQ$dVP@$dUKM$dDLC
042 $apcc
050 00 $aHF5415.5$b.B36825 2006
082 00 $a658.8/12$222
100 1 $aBarnes, James G.
245 10 $aBuild your customer strategy :$ba guide to creating profitable customer relationships /$cJames G. Barnes.
260 $aHoboken, N.J. :$bJohn Wiley,$cc2006.
300 $axviii, 202 p. :$bill. ;$c24 cm.
505 0 $aHow do you make them feel? -- Are they loyal or merely satisfied? -- Create meaningful value -- You mean a lot to them -- Beyond mundane experiences -- Things you can make possible -- Payback time -- How are you doing? -- What management needs to know -- Putting it all together.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/ecip0610/2006008676.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0740/2006008676-d.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0740/2006008676-b.html