| Record ID | marc_loc_2016/BooksAll.2016.part33.utf8:116866851:1458 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part33.utf8:116866851:1458?format=raw |
LEADER: 01458cam a2200301 a 4500
001 2006020705
003 DLC
005 20140930075550.0
008 060705s2006 nyu b 001 0 eng
010 $a 2006020705
020 $a155570560X (alk. paper)
020 $a9781555705602 (alk. paper)
035 $a(OCoLC)ocm70258816
035 $a(OCoLC)70258816
040 $aDLC$cDLC$dYDXCP$dBAKER$dOCLCQ$dIUL$dBTCTA$dDLC
050 00 $aZ668.5$b.T63 2006
082 00 $a020.71/55$222
100 1 $aTodaro, Julie,$d1950-
245 10 $aTraining library staff and volunteers to provide extraordinary customer service /$cby Julie Todaro and Mark L. Smith.
260 $aNew York :$bNeal-Schuman Publishers,$cc2006.
300 $aviii, 160 p. ;$c28 cm.
504 $aIncludes bibliographical references and index.
505 0 $aDetermining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.
650 0 $aLibrary employees$xIn-service training.
650 0 $aPublic services (Libraries)
650 0 $aCustomer services.
700 1 $aSmith, Mark,$d1956-
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0616/2006020705.html