MARC Record from Library of Congress

LEADER: 02686cam a2200313 a 4500
001 2007008360
003 DLC
005 20080322090505.0
008 070306s2008 nyu 000 0 eng
010 $a 2007008360
020 $a0071493042 (alk. paper)
020 $a9780071493048 (alk. paper)
035 $a(OCoLC)ocn104703345
035 $a(OCoLC)104703345$z(OCoLC)174059860
040 $aDLC$cDLC$dYDX$dBAKER$dBTCTA$dJED$dYDXCP$dNZIPP$dQBX$dVP@$dOCLCQ$dDLC
050 00 $aHM1166$b.B46 2008
082 00 $a158.2/6$222
100 1 $aBenjamin, Susan,$d1957-
245 10 $aPerfect phrases for dealing with difficult people :$bhundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /$cSusan F. Benjamin.
260 $aNew York :$bMcGraw-Hill,$cc2008.
300 $axi, 226 p. ;$c21 cm.
490 0 $aPerfect phrases series
505 0 $aWhy address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations.
650 0 $aInterpersonal relations.
650 0 $aInterpersonal communication.
650 0 $aConflict management.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0714/2007008360.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0712/2007008360-d.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0712/2007008360-b.html