| Record ID | marc_loc_2016/BooksAll.2016.part36.utf8:117173410:1264 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part36.utf8:117173410:1264?format=raw |
LEADER: 01264cam a2200337 a 4500
001 2009019109
003 DLC
005 20100325090536.0
008 090515s2009 enka b 001 0 eng
010 $a 2009019109
015 $aGBA971535$2bnb
016 7 $a015331711$2Uk
020 $a9780749455125
020 $a0749455128
035 $a(OCoLC)ocn320800660
040 $aDLC$cDLC$dBTCTA$dYDXCP$dUKM$dBWKUK$dBWK$dDLC
050 00 $aHF5415.5$b.B36823 2009
082 00 $a658.8/12$222
100 1 $aBarnes, Cindy,$d1961-
245 10 $aCreating & delivering your value proposition :$bmanaging customer experience for profit /$cCindy Barnes, Helen Blake, David Pinder.
246 3 $aCreating and delivering your value proposition
260 $aLondon ;$aPhiladelphia :$bKogan Page,$c2009.
300 $axvi, 213 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
650 0 $aValue.
650 0 $aValue added.
700 1 $aBlake, Helen,$d1962-
700 1 $aPinder, David,$d1945-
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy1005/2009019109-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy1005/2009019109-d.html