MARC Record from Library of Congress

LEADER: 01305cam a2200229 a 4500
001 2009041912
003 DLC
005 20110408083748.0
008 091022s2010 nyu b 001 0 eng
010 $a 2009041912
020 $a9781591843153
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aHG8107$b.F45 2010
082 00 $a368/.0140973$222
100 1 $aFeinman, Jay M.
245 10 $aDelay, deny, defend :$bwhy insurance companies don't pay claims and what you can do about it /$cJay M. Feinman.
260 $aNew York :$bPortfolio,$c2010.
300 $av, 248 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 229-239) and index.
505 0 $aHow insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.
650 0 $aInsurance claims$zUnited States.