MARC Record from Library of Congress

LEADER: 02053cam a22004094a 4500
001 2009045418
003 DLC
005 20110519142234.0
008 091027s2009 cou b 000 0 eng
010 $a 2009045418
020 $a9781583261163 (pbk. : alk. paper)
035 $a(DNLM)101518243
040 $aDNLM/DLC$cDLC
042 $apcc
050 00 $aSF745$b.L34 2009
082 00 $a636.089/0696$222
100 1 $aDurrance, Dana.
245 10 $aConnecting with clients :$bpractical communication for 10 common situations /$cDana Durrance, Laurel Lagoni.
250 $a2nd ed.
260 $aLakewood, Colo. :$bAmerican Animal Hospital Association Press,$cc2009.
300 $axx, 22 p. ;$c23 cm.
500 $aLaurel Lagoni's name appears first on the earlier ed.
504 $aIncludes bibliographical references (p. 87-90).
505 0 $aHow to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.
650 0 $aVeterinary medicine.
650 0 $aVeterinarian and client.
650 0 $aInterpersonal communication.
650 0 $aPet owners$xPsychology.
650 12 $aProfessional-Patient Relations.
650 12 $aVeterinary Medicine$xmethods.
650 22 $aAnimal Technicians$xpsychology.
650 22 $aBonding, Human-Pet.
650 22 $aCommunication.
650 22 $aVeterinarians$xpsychology.
700 1 $aLagoni, Laurel.
700 1 $aLagoni, Laurel.$tConnecting with clients.
710 2 $aAmerican Animal Hospital Association.