| Record ID | marc_loc_2016/BooksAll.2016.part36.utf8:157296077:1372 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part36.utf8:157296077:1372?format=raw |
LEADER: 01372cam a2200373 a 4500
001 2009050536
003 DLC
005 20110126082133.0
008 091221s2010 enka 000 0 eng
010 $a 2009050536
015 $aGBB037077$2bnb
016 7 $a015505384$2Uk
020 $a9780749460433$z9780749459970
020 $a0749460431$z0749459972
020 $a9780749459987 (ebk)
020 $a0749459980 (ebk)
035 $a(OCoLC)ocn468979744
040 $aDLC$cDLC$dBTCTA$dYDXCP$dUKM$dC#P$dBWX$dDLC
050 00 $aHF5415.5$b.W449 2010
082 00 $a658.8/12$222
100 1 $aWellington, Patricia.
245 10 $aEffective customer care /$cPat Wellington.
260 $aLondon ;$aPhiladelphia :$bKogan Page,$cc2010.
300 $axiv, 130 p. :$bill. ;$c22 cm.
490 1 $aCreating success
500 $aAt head of title: The Sunday Times.
650 0 $aCustomer relations.
650 0 $aCustomer services.
650 0 $aCustomer relations$vCase studies.
650 0 $aCustomer services$vCase studies.
830 0 $aCreating success.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html