MARC Record from Library of Congress

LEADER: 01642cam a2200313 a 4500
001 2010000810
003 DLC
005 20100824095048.0
008 100115s2010 caua b 001 0 eng
010 $a 2010000810
020 $a9780313384561 (hbk. : alk. paper)
020 $a0313384568 (hbk. : alk. paper)
020 $a9780313384578 (ebook)
020 $a0313384576 (ebook)
035 $a(OCoLC)ocn501180401
040 $aDLC$cDLC$dYDX$dYDXCP$dBWX$dCDX$dDLC
050 00 $aHD58.9$b.H89 2010
082 00 $a658.4/013$222
100 1 $aHuwe, Ruth A.
245 10 $aMetrics 2.0 :$bcreating scorecards for high-performance teams and organizations /$cRuth A. Huwe.
246 3 $aMetrics two-point-oh
260 $aSanta Barbara, Calif. :$bPraeger,$cc2010.
300 $ax, 349 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics.
650 0 $aOrganizational effectiveness$xMeasurement.
650 0 $aPerformance$xMeasurement.
650 0 $aTotal quality management.
650 0 $aBenchmarking (Management)