| Record ID | marc_loc_2016/BooksAll.2016.part37.utf8:121899248:683 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part37.utf8:121899248:683?format=raw |
LEADER: 00683cam a22002178a 4500
001 2010009676
003 DLC
005 20110302082944.0
008 100311s2010 enka 000 0 eng
010 $a 2010009676
020 $a9780273734383 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.H424 2010
082 00 $a658.8/12$222
100 1 $aHeppell, Michael.
245 10 $a5 star service :$bhow to deliver exceptional customer service /$cMichael Heppell.
250 $a2nd ed.
260 $aHarlow, England :$aNew York, NY :$bPrentice Hall Business,$cc2010.
300 $axvii, 241 p. :$bill. ;$c22 cm.
650 0 $aCustomer services$xManagement.
650 0 $aConsumer satisfaction.