MARC Record from Library of Congress

LEADER: 01768cam a2200313 a 4500
001 2010040792
003 DLC
005 20110728082258.0
008 100927s2010 nyua 001 0 eng
010 $a 2010040792
020 $a9780307453792 (hbk.)
020 $a9780307459794 (ebk.)
035 $a(OCoLC)ocn489001730
040 $aDLC$cDLC$dYDX$dBTCTA$dYDXCP$dHBP$dEINCP$dCDX$dBWX$dORX$dDLC
050 00 $aHD58.87$b.H3624 2010
082 00 $a658.5/1$222
100 1 $aHammer, Michael,$d1948-2008.
245 10 $aFaster, cheaper, better :$bthe 9 levers for transforming how work gets done /$cMichael Hammer and Lisa W. Hershman.
250 $a1st ed.
260 $aNew York :$bCrown Business,$cc2010.
300 $aviii, 302 p. :$bill. ;$c24 cm.
500 $aIncludes index.
505 0 $aIntroduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM).
650 0 $aReengineering (Management)
650 0 $aWorkflow.
650 0 $aOrganizational effectiveness.
650 0 $aPerformance.
650 0 $aManagement.
700 1 $aHershman, Lisa W.