MARC Record from Library of Congress

LEADER: 02590cam a2200325 i 4500
001 2012031068
003 DLC
005 20130615075132.0
008 120803s2013 ilua b 001 0 eng
010 $a 2012031068
020 $a9781555708597
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aZ711$b.C355 2013
082 00 $a025.5/2$223
100 1 $aCassell, Kay Ann.
245 10 $aReference and information services :$ban introduction /$cKay Ann Cassell and Uma Hiremath.
250 $aThird edition.
264 1 $aChicago :$bNeal-Schuman, an imprint of the American Library Association,$c2013.
300 $axvii, 510 pages :$billustrations ;$c23 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
504 $aIncludes bibliographical references (pages 473-489) and indexes.
505 0 $aIntroduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012.
650 0 $aReference services (Libraries)
650 0 $aElectronic reference services (Libraries)
650 0 $aReference books$vBibliography.
650 0 $aElectronic reference sources$vDirectories.
700 1 $aHiremath, Uma.