MARC Record from Library of Congress

LEADER: 01641cam a2200349 a 4500
001 2012036434
003 DLC
005 20150404080920.0
008 120907s2013 coua b 001 0 eng
010 $a 2012036434
020 $a9781568294308
020 $a1568294301
035 $a(DNLM)101591776
040 $aDNLM/DLC$cDLC
042 $apcc
050 00 $aRC480.6$b.W66 2013
060 10 $aW 80
082 00 $a362.2/04251$223
100 1 $aWoodcock, Elizabeth W.
245 10 $aIt's your call :$bmastering the telephones in your medical practice /$cElizabeth W. Woodcock, Deborah Walker Keegan.
260 $aEnglewood, CO :$bMedical Group Management Association,$cc2013.
300 $axii, 188 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references and index.
505 0 $aHow to measure your telephones -- How to manage your telephones -- How to staff your telephones -- Telephone tools -- Telephone systems -- Call centers.
520 $a"This book offers tools, techniques, and best practices to help medical practice administrators improve patient access by better managing the practice's telephones. This will optimize provider productivity and efficiency, staff, provider, and patient satisfaction, practice profitability, and patient value"--$cProvided by publisher.
650 12 $aHotlines$xorganization & administration.
650 12 $aPractice Management, Medical$xorganization & administration.
650 22 $aEfficiency, Organizational.
650 22 $aPersonnel Management$xmethods.
650 22 $aTelephone$xstandards.
700 1 $aKeegan, Deborah Walker.
710 2 $aMedical Group Management Association.