| Record ID | marc_loc_2016/BooksAll.2016.part39.utf8:227012893:1382 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part39.utf8:227012893:1382?format=raw |
LEADER: 01382cam a2200361 i 4500
001 2012044885
003 DLC
005 20150122111022.0
006 m |o d |
007 cr_|||||||||||
008 121105s2013 nju o 001 0 eng
010 $a 2012044885
020 $a9781118555880 (epub)
020 $a9781118555873 (pdf)
020 $a9781118555828 ( mobipocket)
020 $z9781118433249 (hbk. : alk. paper)
040 $aDLC$beng$cDLC$dDLC$erda
042 $apcc
050 00 $aHF5415.5
082 00 $a658.8/12$223
100 1 $aBlount, Jeb.
245 10 $aPeople love you :$bthe real secret to delivering legendary customer service /$cJeb Blount.
264 1 $aHoboken, New Jersey :$bJohn Wiley,$c2013.
300 $a1 online resource.
336 $atext$2rdacontent
337 $acomputer$2rdamedia
338 $aonline resource$2rdacarrier
500 $aIncludes index.
505 0 $aAbout the author -- Foreword -- What's love got to do with it -- Seven principles of customer engagement -- Five levers of customer experience -- Put customers first -- Acknowledgements.
588 $aDescription based on print version record and CIP data provided by publisher.
650 0 $aCustomer services.
650 0 $aCustomer relations.
776 08 $iPrint version:$aBlount, Jeb.$tPeople love you$dHoboken : John Wiley, 2013$z9781118433249$w(DLC) 2012041952