MARC Record from Library of Congress

LEADER: 02243cam a2200337 i 4500
001 2013001438
003 DLC
005 20141118084309.0
008 130208t20132013inua b 001 0 eng
010 $a 2013001438
020 $a9780133088779 (hardcover : alk. paper)
020 $a0133088774 (hardcover : alk. paper)
020 $a9780133088854
020 $a0133088855
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aHD9980.5$b.H345 2013
082 00 $a658$223
100 1 $aHaksever, Cengiz.
245 10 $aService management :$ban integrated approach to supply chain management and operations /$cCengiz Haksever, Barry Render.
264 1 $aIndianapolis :$bFT Press,$c[2013]
264 4 $c©2013
300 $axxii, 485 pages :$billustrations ;$c24 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
500 $aIncludes bibliographical references and index.
505 0 $aPreface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
650 0 $aService industries$xManagement.
650 0 $aBusiness logistics.
700 1 $aRender, Barry.