MARC Record from Library of Congress

LEADER: 02265cam a2200409 i 4500
001 2013006224
003 DLC
005 20140604081051.0
008 130321s2013 nyua b 001 0 eng
010 $a 2013006224
020 $a9780071830607 (alk. paper)
020 $a007183060X (alk. paper)
020 $a9780071829311 (pbk. : alk. paper)
020 $a0071829318 (pbk. : alk. paper)
020 $z9780071830591 (ebook)
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aHM1121$b.C78 2013
082 00 $a302$223
100 1 $aPatterson, Kerry,$d1946-
240 10 $aCrucial confrontations
245 10 $aCrucial accountability :$btools for resolving violated expectations, broken commitments, and bad behavior /$cKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
250 $aSecond Edition.
264 1 $aNew York :$bMcGraw-Hill,$c[2013]
300 $axix, 275 pages :$billustrations ;$c23 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
500 $a"First edition published as Crucial confrontations"--Title page.
504 $aIncludes bibliographical references (pages 265-266) and index.
505 0 $aChoose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
650 0 $aInterpersonal confrontation.
650 0 $aInterpersonal communication.
650 0 $aInterpersonal relations.
650 0 $aCommunication in management.
650 0 $aCommunication in organizations.
775 08 $iRevision of:$tCrucial confrontations$dNew York : McGraw-Hill, c2005$w(DLC) 2005276538