| Record ID | marc_loc_2016/BooksAll.2016.part40.utf8:217701947:1879 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part40.utf8:217701947:1879?format=raw |
LEADER: 01879cam a2200421 i 4500
001 2013017137
003 DLC
005 20140422080111.0
008 130520s2014 ilua b 001 0 eng
010 $a 2013017137
020 $a9780838911952 (alk. paper)
020 $a0838911951 (pbk. : alk. paper)
020 $z9780838996829 (PDF)
020 $z0838996825 (PDF)
020 $z9780838996836 (ePub)
020 $z0838996833 (ePub)
020 $z9780838996843 (Kindle)
020 $z0838996841 (Kindle)
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aZ678.85$b.H473 2014
082 00 $a027.0029$223
100 1 $aHernon, Peter,$eauthor.
245 10 $aGetting started with evaluation /$cPeter Hernon, Robert E. Dugan, and Joseph R. Matthews.
264 1 $aChicago :$bALA Editions, an imprint of the American Library Association,$c2014.
300 $ax, 242 pages :$billustrations ;$c23 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
504 $aIncludes bibliographical references and index.
505 0 $aEvaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
650 0 $aLibraries$xEvaluation.
650 0 $aPublic services (Libraries)$xEvaluation.
650 0 $aLibrary administration$xDecision making.
650 0 $aLibrary statistics.
650 0 $aLibraries$xEvaluation$vProblems, exercises, etc.
700 1 $aDugan, Robert E.,$d1952-$eauthor.
700 1 $aMatthews, Joseph R.,$eauthor.