MARC Record from Library of Congress

LEADER: 03217cam a2200337 i 4500
001 2013034150
003 DLC
005 20140613121156.0
008 130910s2014 nju 001 0 eng
010 $a 2013034150
020 $a9781118726839 (hardback)
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aHF5415.5$b.M578 2014
082 00 $a650.1/3$223
084 $aBUS007000$2bisacsh
100 1 $aMitchell, Dave,$d1961-
245 14 $aThe power of understanding people :$bthe key to strengthening relationships, increasing sales, and enhancing organizational performance /$cDave Mitchell.
264 1 $aHoboken, New Jersey :$bWiley,$c[2014]
300 $ax, 198 pages ;$c24 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
500 $aIncludes index.
520 $a"How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved. Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences Explains how to enhance your sales efforts by better targeting your brand message to the client's style so that your products/services resonate with them more Examines strategies for creating a high performing work environment and achieve greater customer service excellence Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life"--$cProvided by publisher.
650 0 $aCustomer relations.
650 0 $aCustomer services.
650 0 $aInterpersonal relations.
650 7 $aBUSINESS & ECONOMICS / Business Communication / General.$2bisacsh
776 08 $iOnline version:$aMitchell, Dave, 1961-$tPower of understanding people$dHoboken, New Jersey : Wiley, 2013$z9781118726891$w(DLC) 2013038005
856 42 $3Cover image$uhttp://catalogimages.wiley.com/images/db/jimages/9781118726839.jpg