| Record ID | marc_loc_2016/BooksAll.2016.part42.utf8:46257180:1003 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part42.utf8:46257180:1003?format=raw |
LEADER: 01003cam a22003017i 4500
001 2015007787
003 DLC
005 20151209075958.0
008 150313s2016 enk b 001 0 eng
010 $a 2015007787
020 $a9781138803312 (hardback)
020 $a9781138803329 (pbk)
020 $z9781315753737 (ebook)
040 $aDLC$beng$cDLC$erda$dDLC
042 $apcc
050 00 $aHF5415.5$b.D1655 2016
082 00 $a658.8/12$223
245 04 $aThe dark side of CRM :$bcustomers, relationships and management /$cedited by Bang Nguyen, Lyndon Simkin and Ana Isabel Canhoto.
264 1 $aAbingdon, Oxon ;$aNew York, NY :$bRoutledge,$c2016.
300 $axviii, 303 pages ;$c24 cm
336 $atext$2rdacontent
337 $aunmediated$2rdamedia
338 $avolume$2rdacarrier
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations$xManagement.
700 1 $aNguyen, Bang Xuân.
700 1 $aSimkin, Lyndon,$d1961-
700 1 $aCanhoto, Ana Isabel.