| Record ID | marc_loc_updates/v35.i20.records.utf8:14369296:1013 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v35.i20.records.utf8:14369296:1013?format=raw |
LEADER: 01013cam a2200289 a 4500
001 2003430641
003 DLC
005 20070508124214.0
008 021021s2002 enkac b 001 0 eng
010 $a 2003430641
015 $aGBA2-X6781
020 $a0749437898
035 $a(OCoLC)ocm49638490
040 $aUKM$cDLC$dUKM$dOCLCQ$dDLC
050 00 $aHF5415.5$b.L35 2002
082 00 $a658.812$221
100 1 $aLake, Neville.
245 14 $aThe customer service workbook /$cNeville Lake & Kristin Hickey.
260 $aLondon :$bKogan Page,$c2002.
300 $ax, 223 p. :$bill. ;$c24 cm.$e1 CD-ROM (3 1/2 in.)
440 4 $aThe Sunday Times business enterprise guide
504 $aIncludes bibliographical references ([p. 217]) and index.
500 $aPublished in association with the Institute of Directors.
650 0 $aCustomer services.
700 1 $aHickey, Kristin.
710 2 $aInstitute of Directors.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html