| Record ID | marc_loc_updates/v35.i20.records.utf8:22952556:1320 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v35.i20.records.utf8:22952556:1320?format=raw |
LEADER: 01320cam a22003374a 4500
001 2005925280
003 DLC
005 20070511101320.0
008 050404s2005 inua b 001 0 eng
010 $a 2005925280
020 $a1592573835 (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.525$b.R36 2005
082 00 $a658.8/343$222
100 1 $aRaphel, Murray,$d1928-
245 14 $aThe complete idiot's guide to winning customer loyalty /$cby Murray Raphel, Neil Raphel, and Janis S. Raye.
246 30 $aIdiot's guide to winning customer loyalty
246 30 $aGuide to winning customer loyalty
260 $aIndianapolis, Ind. :$bAlpha Books,$cc2005.
300 $axxiii, 324 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. [299]-300) and index.
650 0 $aCustomer loyalty.
650 0 $aConsumer satisfaction.
650 0 $aMarketing$xManagement.
650 0 $aCustomer relations$xManagement.
700 1 $aRaphel, Neil.
700 1 $aRaye, Janis.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy0602/2005925280.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0720/2005925280-d.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0720/2005925280-b.html