MARC Record from Library of Congress

LEADER: 02495cam a2200337 a 4500
001 2006002640
003 DLC
005 20070608160134.0
008 060125s2006 nyua b 001 0 eng
010 $a 2006002640
020 $a0789033496 (alk. paper)
020 $a9780789033499 (alk. paper)
020 $a078903350X (pbk. : alk. paper)
020 $a9780789033505 (pbk. : alk. paper)
035 $a(OCoLC)ocm63660144
035 $a(OCoLC)63660144
040 $aDLC$cDLC$dYDX$dBAKER$dBTCTA$dYDXCP$dDLC
043 $an-us---
050 00 $aZ711.45$b.A77 2006
082 00 $a025.5/2$222
245 00 $aAssessing reference and user services in a digital age /$cEric Novotny, editor.
260 $aBinghamton, NY :$bHaworth Information Press,$cc2006.
300 $axvii, 236 p. :$bill. ;$c22 cm.
500 $aPublished also as v. 46, no. 95/96, 2006 of the Reference librarian.
504 $aIncludes bibliographical references and index.
505 0 $aBenchmarking librarian performance in chat reference / Loree Hyde, Caleb Tucker-Raymond -- Same questions, different venue : an analysis of in-person and online questions / Joseph Fennewald -- Listening to our users : system migration and the evaluation of Web-based library services / Laurie Probst, Michael Pelikan -- Evaluating virtual reference from the users' perspective / Kirsti Nilsen, Catherine Sheldrick Ross -- Balancing statewide and local digital reference service / Ruth Vondracek -- Looking at the bigger picture : an integrated approach to evaluation of chat reference services / M. Kathleen Kern -- Budget planning and performance measures for virtual reference services / Andrew Breidenbaugh -- VET : the virtual evaluation toolkit / Buff Hirko -- Assessing digital reference and online instructional services in an integrated public/university library / Lauren Miranda Gilbert ... [et al.] -- Costing reference : issues, approaches, and directions for research / Melissa Gross, Charles R. McClure, R. David Lankes -- Instruction in a virtual environment : assessing the needs for an online tutorial / Wendy holliday ... [et al.] -- Virtual reference services and instruction : an assessment / Lesley M. Moyo.
650 0 $aElectronic reference services (Libraries)$xEvaluation.
650 0 $aElectronic reference services (Libraries)$zUnited States$vCase studies.
700 1 $aNovotny, Eric.
730 0 $aReference librarian.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip067/2006002640.html