| Record ID | marc_loc_updates/v36.i11.records.utf8:5369875:1252 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i11.records.utf8:5369875:1252?format=raw |
LEADER: 01252cam a22003134a 4500
001 2002008682
003 DLC
005 20080312152335.0
008 020531s2002 inuab b 001 0 eng
010 $a 2002008682
020 $a0471210129 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aTK5102.84$b.L44 2002
082 00 $a004.6/068$221
100 1 $aLee, John J.,$d1961-
245 10 $aIntegrating service level agreements :$boptimizing your OSS for SLA delivery /$cJohn J. Lee, Ron Ben-Natan.
260 $aIndianapolis, Ind. :$bWiley,$cc2002.
300 $axvii, 446 p. :$bill., maps ;$c24 cm.
504 $aIncludes bibliographical references (p. 433-435) and index.
650 0 $aTelecommunication$xQuality control.
650 0 $aService-level agreements.
650 0 $aTelecommunication$xCustomer services.
650 0 $aInternet service providers.
650 0 $aInformation technology.
700 1 $aBen-Natan, Ron.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley046/2002008682.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley0310/2002008682.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley023/2002008682.html