| Record ID | marc_loc_updates/v36.i18.records.utf8:5533075:977 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i18.records.utf8:5533075:977?format=raw |
LEADER: 00977cam a2200265 a 4500
001 95051041
003 DLC
005 20080505102431.0
008 951130s1996 maua b 001 0 eng
010 $a 95051041
020 $a0201479672
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.3$b.W49 1996
082 00 $a658.8/12$220
100 1 $aWhiteley, Richard C.
245 10 $aCustomer centered growth :$bfive proven strategies for building competitive advantage /$cRichard Whiteley and Diane Hessan.
260 $aReading, Mass. :$bAddison-Wesley Pub.,$cc1996.
300 $ax, 320 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 301-304) and index.
650 0 $aConsumer satisfaction.
650 0 $aCompetition.
650 0 $aStrategic planning.
700 1 $aHessan, Diane.
856 4 $3Table of Contents$uhttp://lcweb.loc.gov/catdir/toc/95051041.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0830/95051041-d.html