| Record ID | marc_loc_updates/v36.i23.records.utf8:5252266:859 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i23.records.utf8:5252266:859?format=raw |
LEADER: 00859nam a2200265 a 4500
001 2006934042
003 DLC
005 20080603070450.0
008 060905s2006 flua b 001 0 eng d
010 $a 2006934042
020 $a9780929652078 (pbk.)
020 $a092965207X (pbk.)
035 $a(OCoLC)ocn144525829
040 $aBTCTA$cBTCTA$dYDXCP$dTXA$dBAKER$dDLC
042 $alccopycat
050 00 $aHD31$b.S341562 2006
100 1 $aSchurter, Terry.
245 10 $aCustomer expectation management :$bsuccess without exception /$cTerry Schurter, Steve Towers.
260 $aTampa, Fla. :$bMeghan-Kiffer Press,$c2006.
300 $a142 p. :$bill. ;$c22 cm.
504 $aIncludes bibliographical references (p. 138) and index.
650 0 $aIndustrial management.
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
700 1 $aTowers, Steve