| Record ID | marc_loc_updates/v37.i03.records.utf8:5539055:822 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v37.i03.records.utf8:5539055:822?format=raw |
LEADER: 00822nam a22002538a 4500
001 2008053482
003 DLC
005 20090114154950.0
008 090106s2009 nyu b 001 0 eng
010 $a 2008053482
020 $a9780814414446
040 $aDLC$cDLC
050 00 $aHF5415.5$b.A67 2009
082 00 $a658.8/12$222
100 1 $aApplegate, Jill.
245 10 $a101 activities for delivering knock your socks off service /$cJill Applegate and Ann Thomas.
246 3 $aOne hundred one activities for delivering knock your socks off service
260 $aNew York :$bAmerican Management Association,$cc2009.
263 $a0906
300 $ap. cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services.
650 0 $aCustomer relations$xManagement.
700 1 $aThomas, Ann,$d1951-