| Record ID | marc_loc_updates/v37.i38.records.utf8:10234039:773 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v37.i38.records.utf8:10234039:773?format=raw |
LEADER: 00773dam a22002418a 4500
001 97035402
003 DLC
005 20090915130426.0
008 970915s1998 inu b 001 0 eng
010 $a 97035402
020 $a1557531250 (paper : alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.D19 1998
082 00 $a658.8/12$221
100 1 $aD'Ausilio, Rosanne,$d1941-
245 10 $aWake up your call center :$bhow to be a better call center agent /$cRosanne D'Ausilio.
260 $aWest Lafayette, IN :$bIchor Business Books,$c1998.
263 $a9801
300 $ap. cm.
440 0 $aCustomer access management
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services$xManagement.
650 0 $aCall centers$xManagement.