| Record ID | marc_loc_updates/v37.i38.records.utf8:20276968:816 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v37.i38.records.utf8:20276968:816?format=raw |
LEADER: 00816dam a22002538a 4500
001 2003043821
003 DLC
005 20090916114756.0
008 030210s2003 mau b 001 0 eng
010 $a 2003043821
020 $a155558277X
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHE8788$b.S53 2003
082 00 $a658.8/12$221
100 1 $aSharp, Duane E.
245 10 $aCall Center handbook /$cDuane E. Sharp.
260 $aBurlington, MA :$bDigital Press/Elsevier Science,$c2003.
263 $a0304
300 $ap. cm.
504 $aIncludes bibliographical references and index.
650 0 $aCall centers$xManagement.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/els031/2003043821.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/els031/2003043821.html