| Record ID | marc_loc_updates/v38.i01.records.utf8:2251409:1027 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v38.i01.records.utf8:2251409:1027?format=raw |
LEADER: 01027cam a2200289 a 4500
001 2007018991
003 DLC
005 20091230143300.0
008 070507s2007 mau b 001 0 eng
010 $a 2007018991
020 $a1598694685 (pbk.) :$c$12.95
020 $a9781598694680 (pbk.)
035 $a(OCoLC)ocn125403498
040 $aDLC$cDLC$dBAKER$dBTCTA$dZQP$dQBX$dVP@$dYDXCP$dDLC
042 $apcc
050 00 $aHF5415.5$b.B4337 2007
082 00 $a658.8/12$222
100 1 $aBell, Chip R.
245 10 $aCustomer loyalty guaranteed :$bcreate, lead, and sustain remarkable customer service /$cChip R. Bell and John R. Patterson.
260 $aAvon, Mass. :$bAdams Media,$cc2007.
300 $axxi, 233 p. ;$c18 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
650 0 $aCustomer loyalty.
650 0 $aCustomer services.
700 1 $aPatterson, John R.$q(John Rice),$d1951-
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0717/2007018991.html