| Record ID | marc_loc_updates/v38.i04.records.utf8:17168537:1465 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v38.i04.records.utf8:17168537:1465?format=raw |
LEADER: 01465nam a22002778a 4500
001 2010000810
003 DLC
005 20100119135339.0
008 100115s2010 cau b 001 0 eng
010 $a 2010000810
020 $a9780313384561 (hbk. : alk. paper)
020 $a9780313384578 (ebook)
040 $aDLC$cDLC
050 00 $aHD58.9$b.H89 2010
082 00 $a658.4/013$222
100 1 $aHuwe, Ruth A.
245 10 $aMetrics 2.0 :$bcreating scorecards for high-performance work teams and organizations /$cRuth A. Huwe.
260 $aSanta Barbara, Calif. :$bPraeger,$cc2010.
263 $a1005
300 $ap. cm.
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics.
650 0 $aOrganizational effectiveness$xMeasurement.
650 0 $aPerformance$xMeasurement.
650 0 $aTotal quality management.
650 0 $aBenchmarking (Management)