| Record ID | marc_loc_updates/v38.i07.records.utf8:7727685:757 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v38.i07.records.utf8:7727685:757?format=raw |
LEADER: 00757cam a22002418a 4500
001 2006044767
003 DLC
005 20100212103700.0
008 060315s2006 nyu 000 0 eng
010 $a 2006044767
020 $a9780273707929 (alk. paper)
020 $a0273707922
040 $aDLC$cDLC
042 $apcc
050 00 $aHF5415.5$b.H424 2006
082 00 $a658.8/12$222
100 1 $aHeppell, Michael.
245 10 $aFive star service, one star budget :$bhow to create magic moments for your customers that get you notice, remembered, and referred /$cMichael Heppell.
260 $aNew York :$bPearson/Prentice Hall Business,$c2006.
263 $a0606
300 $ap. cm.
650 0 $aCustomer services$xManagement.
650 0 $aConsumer satisfaction.