| Record ID | marc_loc_updates/v38.i12.records.utf8:9604469:1444 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v38.i12.records.utf8:9604469:1444?format=raw |
LEADER: 01444cam a2200337 a 4500
001 2008022313
003 DLC
005 20100318142644.0
008 080602s2008 maua b 001 0 eng
010 $a 2008022313
015 $aGBA8B2326$2bnb
016 7 $a014760765$2Uk
020 $a1422110230
020 $a9781422110232
035 $a(OCoLC)172980088
035 $a(OCoLC)ocn172980088
040 $aDLC$cDLC$dBTCTA$dBAKER$dYDXCP$dUKM$dC#P$dBWX$dIXA$dDLC
050 00 $aHF5827.95$b.H47 2008
082 00 $a659.1$222
100 1 $aHeskett, James L.
245 14 $aThe ownership quotient :$bputting the service profit chain to work for unbeatable competitive advantage /$cJames L. Heskett, W. Earl Sasser, Joe Wheeler.
260 $aBoston, Mass. :$bHarvard Business Press,$cc2008.
300 $a225 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references (p. 209-214) and index.
505 0 $aIntroduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
650 0 $aWord-of-mouth advertising.
650 0 $aCustomer services.
650 0 $aEmployee ownership.
700 1 $aSasser, Earl W.
700 1 $aWheeler, Joe.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0819/2008022313.html