MARC Record from Library of Congress

LEADER: 01627cam a2200265 a 4500
001 2009023530
003 DLC
005 20100701185215.0
008 090611s2010 nyua 001 0 eng
010 $a 2009023530
020 $a9780814414781 (hc)
020 $a0814414788
035 $a(OCoLC)ocn351269592
040 $aDLC$cDLC$dDLC
050 00 $aHD62.17$b.P34 2010
082 00 $a658.5/1$222
100 1 $aPage, Susan$q(Susan Ann)
245 14 $aThe power of business process improvement :$b10 simple steps to increase effectiveness, efficiency, and adaptability /$cSusan Page.
260 $aNew York :$bAmerican Management Association,$cc2010.
300 $axii, 338 p. :$bill. ;$c24 cm.
500 $aIncludes index.
505 0 $aThe roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example.
650 0 $aWorkflow$xManagement.
650 0 $aOrganizational effectiveness.
650 0 $aManagement.