| Record ID | marc_loc_updates/v39.i48.records.utf8:4111654:658 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v39.i48.records.utf8:4111654:658?format=raw |
LEADER: 00658cam a22002057a 4500
001 2010281570
003 DLC
005 20111123160234.0
008 100831s2008 maua 000 0 eng
010 $a 2010281570
020 $a9781599961514 (pbk.)
020 $a1599961512 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.F74 2008
082 00 $a658.8/12$222
100 1 $aFriedman, Nancy J.
245 10 $aHow to get your customers swearing by you, not at you :$btelephone doctor's guide to customer service training /$cNancy Friedman.
260 $aAmherst, Mass. :$bHRD Press,$cc2008.
300 $axx, 153 p. :$bill. ;$c23 cm.
650 0 $aCustomer services.