MARC Record from Library of Congress

LEADER: 01844cam a2200337 a 4500
001 2011026451
003 DLC
005 20111122073843.0
008 110623s2012 nyu b 001 0 eng
010 $a 2011026451
020 $a9780071775304 (hbk. : alk. paper)
020 $a0071775307 (hbk. : alk. paper)
020 $a9780071771320 (pbk. : alk. paper)
020 $a0071771328 (pbk. : alk. paper)
020 $a9780071772204 (e-ISBN)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aBF637.C45$bC78 2012
082 00 $a153.6$223
245 00 $aCrucial conversations :$btools for talking when stakes are high /$cKerry Patterson ... [et al.].
250 $a2nd ed.
260 $aNew York :$bMcGraw-Hill,$cc2012.
300 $axviii, 244 p. ;$c24 cm.
500 $aRev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
504 $aIncludes bibliographical references (p. 31) and index.
505 0 $aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650 0 $aInterpersonal communication.
650 0 $aInterpersonal relations.
700 1 $aGrenny, Joseph.
700 1 $aSwitzler, Al.
730 0 $aCrucial conversations.