| Record ID | marc_loc_updates/v40.i05.records.utf8:18184537:831 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v40.i05.records.utf8:18184537:831?format=raw |
LEADER: 00831nam a22002778a 4500
001 2012001970
003 DLC
005 20120124132816.0
008 120123s2012 nyu 001 0 eng
010 $a 2012001970
020 $a9780814417904
020 $a0814417906
040 $aDLC$cDLC
042 $apcc
050 00 $aHF5415.5$b.S6219 2012
082 00 $a658.8/12$223
100 1 $aSolomon, Micah.
245 10 $aHigh-tech, high-touch customer service :$binspire timeless loyalty in the demanding new world of social commerce /$cMicah Solomon.
260 $aNew York :$bAmerican Management Association,$c2012.
263 $a1204
300 $ap. cm.
500 $aIncludes index.
650 0 $aCustomer services.
650 0 $aCustomer services$xTechnological innovations.
650 0 $aCustomer loyalty.
650 0 $aSocial media.