| Record ID | marc_loc_updates/v40.i15.records.utf8:8041764:2530 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v40.i15.records.utf8:8041764:2530?format=raw |
LEADER: 02530cam a22003614a 4500
001 2011039735
003 DLC
005 20120405114557.0
008 110922s2012 nju 001 0 eng
010 $a 2011039735
016 7 $a016020079$2Uk
020 $a9781118076675 (pbk. : acid-free paper)
020 $a1118076672 (pbk. : acid-free paper)
035 $a(OCoLC)ocn753634011
040 $aDLC$beng$cDLC$dYDX$dBTCTA$dYDXCP$dUKMGB$dBDX$dE7B$dBKL$dDLC
042 $apcc
043 $an-us---
050 00 $aHF5415.5$b.S626785 2012
082 00 $a658.8/12$223
084 $aBUS057000$2bisacsh
100 1 $aSpector, Robert,$d1947-
245 14 $aThe Nordstrom way to customer service excellence :$bthe handbook for becoming the "Nordstrom" of your industry /$cRobert Spector, Patrick McCarthy.
250 $a2nd ed.
260 $aHoboken, N.J. :$bWiley,$cc2012.
300 $av, 224 p. ;$c24 cm.
500 $aIncludes index.
520 $a"Customer service best practices from the company that sets the standard. Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit luxury retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: A section on: "How To Become The Nordstrom Of Your Industry" Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer service Includes extensive new interviews with current top management and top sales people Nordstrom followed a set of principles that led it to become a leader in its industry. Discover what endeared Nordstrom to its customers, and learn how to apply those same standards to your own company"--$cProvided by publisher.
650 0 $aCustomer services$zUnited States$vHandbooks, manuals, etc.
610 20 $aNordstrom (Firm)$xManagement.
650 0 $aDepartment stores$zUnited States$xManagement.
700 1 $aMcCarthy, Patrick D.
856 42 $3Cover image$uhttp://catalogimages.wiley.com/images/db/jimages/9781118076675.jpg
856 40 $uhttp://site.ebrary.com/id/10533956$3ebrary