| Record ID | marc_loc_updates/v40.i25.records.utf8:8591530:956 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v40.i25.records.utf8:8591530:956?format=raw |
LEADER: 00956cam a22002774a 4500
001 2012001970
003 DLC
005 20120612130006.0
008 120123s2012 nyu b 001 0 eng
010 $a 2012001970
020 $a9780814417904
020 $a0814417906
035 $a(OCoLC)ocn764337596
040 $aDLC$beng$cDLC$dBTCTA$dBDX$dIAD$dYDXCP$dOSU$dBWX$dVP@$dDLC
042 $apcc
050 00 $aHF5415.5$b.S6219 2012
082 00 $a658.8/12$223
100 1 $aSolomon, Micah.
245 10 $aHigh-tech, high-touch customer service :$binspire timeless loyalty in the demanding new world of social commerce /$cMicah Solomon.
260 $aNew York :$bAmerican Management Association,$cc2012.
300 $axiii, 194 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 179-189) and index.
650 0 $aCustomer services.
650 0 $aCustomer services$xTechnological innovations.
650 0 $aCustomer loyalty.
650 0 $aSocial media.