MARC Record from marc_nuls

LEADER: 01987cam 2200301 a 4500
001 9919680080001661
005 20150423122153.0
008 911205s1992 ilu 001 0 eng
010 $a 91044281
020 $a1556237049
035 $a(CSdNU)u36566-01national_inst
035 $a(OCoLC)25051244
035 $a(Sirsi) 01-AAD-8971
040 $aDLC$cDLC
049 $aCNUM
050 00 $aHD62.15$b.C54 1992
100 1 $aClemmer, Jim,$d1956-
245 10 $aFiring on all cylinders :$bthe service/quality system for high-powered corporate performance /$cJim Clemmer with Barry Sheehy and Achieve International/Zengler Miller Associates.
260 $aHomewood, Ill. :$bBusiness One Irwin,$cc1992.
300 $axvii, 392 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 347-377) and index.
505 0 $aThe service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one: signaling commitment -- Cylinder two: listening to internal/external customers -- Cylinder three: education and awareness -- Cylinder four: hiring and orienting -- Developing the skills to go the distance -- Cylinder five: personal skills -- Cylinder six: coaching skills -- Cylinder seven: team skills -- Cylinder eight: systems -- Cylinder nine: reward and recognition -- Cylinder 10: improvement activities -- Cylinder 11: standards and measures -- Cylinder 12: marketing strategies -- Deployment: infrastructure, planning and reporting, and assigned responsibilities -- Getting it together -- Let's end with your beginning.
650 0 $aTotal quality management.
650 0 $aCustomer services.
650 0 $aExecutive ability.
700 1 $aSheehy, Barry.
948 $a10/13/1999$b10/13/1999
999 $aHD 62.15 C54 1992$wLC$c1$i31786100400297$d3/10/2004$f3/10/2004$g1 $lCIRCSTACKS$mNULS$n5$rY$sY$tBOOK$u6/3/1993$o.STAFF. Pieces: 00001