MARC Record from marc_nuls

LEADER: 05580pam 22003494a 4500
001 9920369270001661
005 20181130121941.0
008 010129s2001 caua b 001 0 eng
010 $a 2001000577
020 $a0787955035 (alk. paper)
035 $a(CSdNU)u98847-01national_inst
035 $a(Sirsi) l2001000577
035 $a(Sirsi) l2001000577
035 $a(Sirsi) 01-AAM-4132
035 $a(DNLM)101085947
035 $a 2001000577
040 $aDNLM/DLC$cDLC$dDLC$dOrPss
042 $apcc
050 4 $aRA971$b.L45 2001
100 1 $aLewis, Audie G.
245 10 $aStreamlining health care operations :$bhow lean logistics can transform health care organizations /$cAudie G. Lewis.
250 $a1st ed.
260 $aSan Francisco :$bJossey-Bass ;$aChicago :$bAHA Press,$c2001.
300 $axv, 247 p. :$bill. ;$c24 cm.
490 1 $aThe Jossey-Bass/AHA Press
504 $aIncludes bibliographical references (p. 237) and index.
505 0 $aResistance to Change -- Accountability Needed -- Why Benchmarks Don't Always Work -- What Is Needed for Growth -- The Value of the Employee -- The Cost of Employee Layoffs -- Morale and Motivation -- Internal Versus External Motivation -- Emphasis on Creativity -- Lessons from Vietnam -- Communication and Change -- Access: An Elusive Paradox -- Defining the Customer -- Mixed Customer Groups -- Patient Scheduling -- Lessons from a Cab Driver -- Technology as an Access Point -- Innovative Approaches to Access -- Quality: A Systematic Approach -- Quality and Cost: An Alliance for Long-Term Success -- Quantitative Analysis: Testing for Quality in Health Care -- Education and Training: The "Enabling" Arm of Quality -- Process and Procedure: The Key to Cutting Cost -- Lessons from GE: An Example of Strategic Quality -- Creativity: An Environment for Exponential Growth -- Canvas Innovative Ideas Through Interviews -- Train Project Teams in Research Methods -- Solicit Ideas Electronically and Traditionally -- Reward Excellence in Creative Low-Cost Solutions -- Use Education and Training Resources to Expand Horizons -- Consider Innovative Practices for Research and Development -- Encourage Botton-Up Solutions Through Executive Interaction -- Human Resources: The Critical Component -- Create the Best -- Hire the Best -- Keep the Best -- Pay the Best -- Educate, Train, and Redeploy -- Create a Customer-Driven Culture -- Lessons from Southwest Airlines -- Questions to Ponder -- Purchasing: A Dynamic Model -- The Health Care Purchasing Dilemma -- Implement for Comparative Analysis -- Elevate Purchases to a New Plane -- Lessons from Wal-Mart -- Use Zero-Base Purchasing -- Eliminate Biased Attractions -- Educate Buyers for Long-Term Success -- Retain Control in the Buying Decision -- Understand Total Purchase Cost -- Link Directly to Manufacturers -- Consider New and Emerging Distribution Models -- Track Transportation-Related Cost -- Eliminate Returns, Damaged Goods, and Liability -- Install Proactive Payment Procedures -- Strategic Technology Assessment: Not Just an Acquisition -- A Critical Step in Cost Avoidance -- Create an Objective Economic Evaluation Model -- Make Market-Driven Purchases -- Standardize Acquisition Practices -- Do a Total Life-Cycle Analysis -- Use Review Committees Effectively -- Utilization Management Within Technology Assessment -- Minimizing the Impact of Past and Future Mistakes -- Process Reengineering as a Purchase-Avoidance Tool -- Hidden Capital-Purchase Dollars -- Assessing the Value of Options -- Asset Management Redefined -- Equipment Service: Balancing Quality and Control -- Create a Macro Approach -- Eliminate Little Pockets of Great Loss -- Drive Out Cost with Project Teams -- Outsourcing Versus Insourcing -- Train for Savings -- Purchase Repair Parts Effectively -- Prevent Losing Money in Backup Systems -- Implement Strategic and Procedural Changes for Cost Avoidance -- Maintain Fleets Appropriately -- Questions to Ponder -- Major Projects: Cost-Effective Expansion and Growth -- Manage the Scope of the Project -- Use Budget Control Mechanisms -- Index Costs to Other Industries -- Consider "Highest and Best" Use -- Allow for Growth: Don't Build for Growth -- Compare Off-Site and On-Site Cost -- Examples of Construction Cost Variables -- Equipment Planning Issues -- Reimbursement and the Business Office: Functions for Success -- Time for a Paradigm Shift -- Cash Value Versus Procedure Value -- Test Outcomes Against "Raw" Net Income -- Align Functions for Strategic Growth -- Lead the Way in Reimbursement Training -- Excel at Preregistration -- Create an Audit Trail for Success -- Consultants: Less Is More -- Exhaust Internal Resources First -- Outsource if Benefits Are Clearly Evident -- Know Who and What You Are Getting -- Manage the Process to Ensure Expected Results -- Avoid Long-Term Encumbrances -- Consider Train-the-Trainer Services -- Niche Consulting -- Special Concerns: Drive Out Waste -- Utility and Phone Service Cost -- Housekeeping -- Security -- Physical Plant Equipment -- Environmental, Waste, and Recyclables Management -- Linen Distribution -- Office Supplies -- Vending Services -- Mail and Courier Cost -- Physician and Other Professional Education -- Medical Records -- Contracts -- Bureaucratic Waste.
650 0 $aHealth services administration.
650 0 $aBusiness logistics.
830 0 $aJossey-Bass/AHA Press series.
948 $a11/14/2001$b11/28/2001
999 $aRA 971 L45 2001$wLC$c1$i31786101662556$d9/12/2009$e8/15/2009$f6/1/2004$g1$lCIRCSTACKS$mNULS$n4$rY$sY$tBOOK$u11/28/2001