MARC Record from marc_nuls

LEADER: 01943cam 2200313 a 4500
001 9921878750001661
005 20150423141319.0
008 950830s1996 nyu b 000 0 eng
010 $a 95041254
020 $a0312140541
035 $a(CSdNU)u51786-01national_inst
035 $a(OCoLC)33161945
035 $a(Sirsi) 01-AAF-5435
040 $aDLC$cDLC$dC#P
049 $aCNUM
050 00 $aBF637.V47$bH67 1996
100 1 $aHorn, Sam.
245 10 $aTongue fu! /$cSam Horn.
250 $a1st ed.
260 $aNew York :$bSt. Martin's Press,$c1996.
300 $axvii, 236 p. ;$c22 cm.
504 $aIncludes bibliographical references (p. [235]-236).
505 0 $a Fast-forward through frustration -- Handle hassles with Fun Fu! -- Talk people through their troubles -- End complaints instantly -- Gracefully exit arguments -- Name the game -- Tongue glue -- What to say when you don't know what to say -- Find solutions, not fault -- Acknowledge, don't argue -- Become a coach, not a critic -- Turn orders into requests -- Clear away the "can't because" barrier -- Become problem free -- Avoid going to extremes -- Listen up! -- Rules for unruly behavior -- Defuse disputes -- Approach with an open mind -- Share control -- Choose your battles -- Say no -- Terminate tactfully -- Act and feel confident -- Five principles of persuasion -- Break free from bullies -- Give people a fresh start -- Take charge of your emotions! -- Maintain a positive perspective -- Ki'Em with Kindness.
650 0 $aVerbal self-defense.
650 0 $aInterpersonal conflict.
650 0 $aInterpersonal communication.
948 $a10/13/1999$b10/13/1999
999 $aBF 637 V47 H67 1996$wLC$c1$i31786100772588$d2/9/2004$f2/9/2004$g1 $lCIRCSTACKS$mNULS$n1$rY$sY$tBOOK$u6/27/1996$o.STAFF. Pieces: 00001
999 $aBF 637 V47 H67 1996$wLC$c2$i31786100750873$d2/9/2004$f2/9/2004$g1 $lCIRCSTACKS$mNULS$n2$rY$sY$tBOOK$u5/8/1996$o.STAFF. Pieces: 00001