| Record ID | marc_nuls/NULS_PHC_180925.mrc:19081133:2684 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:19081133:2684?format=raw |
LEADER: 02684cam 2200313 a 4500
001 9920141150001661
005 20150423124610.0
008 930125s1993 mdua b 001 0 eng c
010 $a 93020094
019 $a27433209$a28748794
020 $a0834203944
035 $a(CSdNU)u43181-01national_inst
035 $a(OCoLC)27432076
035 $a(Sirsi) 01-AAE-6394
040 $aDNLM/DLC$cDLC$dNLM
049 $aCNUM
050 00 $aR727.3$b.P376 1993
245 00 $aPatient satisfaction pays :$bquality service for practice success / $cStephen W. Brown ... [et al.].
260 $aGaithersburg, Md. :$bAspen Publishers,$c1993.
300 $axx, 411 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
505 0 $aPatient satisfaction does pay -- Bottom-line benefits of top-line performance -- The inside story: what you say about patient satisfaction --
505 0 $aMining diamonds: investing in patient datisfaction -- Lighting and leading the way -- Commitment: doing it with conviction -- Share the vision -- Getting ahead with your team beside you -- Recruiting a high-performance team -- Empowerment: "I'll take care of that!" -- Staff satisfaction: it's more than a paycheck -- For practice administrations and managers only: gaining paysician participation -- Patient expectations: more reasonable than you might think -- Essential tools for measuring your patients' expectations -- Quality service is clinical mastery -- Take a walk in your patient's shoes -- Your practice and your patients: love at first sight? -- Doctor, take your hand off the doorknob! -- Foolow-up and follow-through for satisfied patients -- "Doctor's office, please hold..." -- Dealing with the waitingroom dilemma -- "My time is important too!" scheduling for patient satisfaction -- Can we talk? -- The patient is your partner -- Quality is a moving target -- Standards: minimum requirements for maximum service -- Monitoring techniques: how to know what's working -- Service recovery: when things go wrong, make them right -- What your patient wants to know -- Compliance is good for patients and good for you -- Special attention to special populations -- Benchmarking: what you can learn form others -- A round-up of throughts and suggestions for quality service -- Take the first step to practice success.
650 0 $aPatient satisfaction.
650 0 $aMedical personnel and patient.
650 0 $aMedical care$xQuality control.
700 1 $aBrown, Stephen Walter,$d1943-
948 $a10/13/1999$b10/13/1999
999 $aR 727.3 P376 1993$wLC$c1$i31786100608584$d6/2/2004$f6/2/2004$g1 $lCIRCSTACKS$mNULS$rY$sY$tBOOK$u2/21/1995$o.STAFF. Pieces: 00001