| Record ID | marc_nuls/NULS_PHC_180925.mrc:197312394:1369 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:197312394:1369?format=raw |
LEADER: 01369nam 22003014a 4500
001 9920576250001661
005 20150423130653.0
008 000627s2001 nyu 001 0 eng
010 $a 00043589
020 $a0471355941 (cloth : alk. paper)
035 $a(CSdNU)u91398-01national_inst
035 $a(Sirsi) l00043589
035 $a(Sirsi) l00043589
035 $a(Sirsi) 01-AAL-2633
035 $a 00043589
040 $aDLC$cDLC$dDLC$dOrPss
042 $apcc
043 $an-us---
050 00 $aHF 5415.5$bS6267 2001
100 1 $aSpector, Robert,$d1947-
245 00 $aLessons from the Nordstrom way :$bhow companies are emulating the # 1 customer service company /$cRobert Spector.
260 $aNew York :$bWiley,$cc2001.
300 $axiii, 226 p. ;$c23 cm.
500 $aIncludes index.
505 0 $aProvide Your Customers with Choices -- Create an Inviting Place -- Hire Nice, Motivated People -- Sell the Relationship: Service Your Customers through the Goods and Services You Sell -- Empower Employees to Take Ownership -- Disregard the Rules and Be Innovative -- Promote Competition -- Commit 100 Percent to Customer Service.
650 0 $aCustomer services$zUnited States.
948 $a04/10/2001$b04/19/2001
999 $aHF 5415.5 S6267 2001$wLC$c1$i31786101412978$d5/7/2008$e4/12/2008 $f3/22/2004$g2$lCIRCSTACKS$mNULS$n3$rY$sY$tBOOK$u4/19/2001