| Record ID | marc_nuls/NULS_PHC_180925.mrc:252830385:1013 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:252830385:1013?format=raw |
LEADER: 01013cam 22003134a 4500
001 9922043350001661
005 20150423142046.0
008 040803s2005 nyua b 001 0 eng
010 $a 2004056536
020 $a140393603X
035 $a(CSdNU)u240824-01national_inst
035 $a(OCoLC)56334286
040 $aDLC$cDLC$dC#P
042 $apcc
049 $aCNUM
050 00 $aHF5415.5$b.S533 2005
082 00 $a658.8/12$222
100 1 $aShaw, Colin,$d1928-
245 10 $aRevolutionize your customer experience /$cColin Shaw.
260 $aNew York, N.Y. :$bPalgrave Macmillan,$c2005.
300 $axx, 220 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 214-215) and index.
650 0 $aCustomer services.
650 0 $aConsumer satisfaction.
650 0 $aExperience.
650 0 $aCustomer relations.
949 $aHF 5415.5 .S533 2005$i31786101910146
994 $a92$bCNU
999 $aHF 5415.5 .S533 2005$wLC$c1$i31786101910146$lCIRCSTACKS$mNULS$rY$sY $tBOOK$u3/1/2005