MARC Record from marc_nuls

LEADER: 08459cam 22004094a 4500
001 9920659270001661
005 20150423131022.0
008 010215s2002 caua b 001 0 eng
010 $a 2001001024
015 $aGBA1-70325
019 $a48361667
020 $a0761920722 (cloth)
020 $a0761924744 (pbk.)
029 1 $aUKM$bbA170325
029 1 $aUKM$bbA164834
035 $a(CSdNU)u102097-01national_inst
035 $a(OCoLC)46353296
035 $a(Sirsi) 01-AAM-7582
040 $aDLC$cDLC$dUKM$dOrPss
042 $apcc
049 $aCNUM
050 00 $aJF1351$b.D449 2002
100 1 $aDenhardt, Robert B.
245 10 $aManaging human behavior in public & nonprofit organizations /$cRobert B. Denhardt, Janet Vinzant Denhardt, Maria P. Aristigueta.
260 $aThousand Oaks, Calif. :$bSage,$cc2002.
300 $axv, 456 p. :$bill. ;$c26 cm.
504 $aIncludes bibliographical references and index.
505 0 $aOrganizational Behavior As A Way Of Thinking And Acting -- The Roots of Organizational Behavior -- Some Early History -- Values and Assumptions of Organizational Behavior -- Knowing And Managing Yourself -- Life Experiences -- Your Lifeline -- Improving Your Sense of Self -- The Power of Vision -- Assessing Yourself -- Increasing Self-Knowledge -- A Vision Statement -- Laura's Dilemma -- Fostering Creativity -- Characteristics of Creative Individuals -- Conceptual Skills and Abilities -- Creativity as Behavior -- Creativity as a Process -- An Integrated Perspective on Creativity -- Why Do We Need Creativity in Public Organizations? -- The Creative Process -- Roles in the Creative Process -- Impediments to Creativity -- Defining the Problem Incorrectly -- Judging Ideas too Quickly -- Stopping at the First Acceptable Idea -- Lack of Support -- Other Ways of Thwarting Creativity -- Fostering Creativity in Organizations -- Challenging Work -- Supportive Supervision -- Organizational and Work Group Culture -- Workload Pressures and Resources -- Fostering Creativity--Putting It All Together -- Techniques for Improving Creativity -- The Idea Box or Matrix Analysis -- Synectics -- Enhancing Your Personal Creativity -- Using Analogies -- A Creativity Challenge -- Managing Stress -- Symptoms of Stress -- Stress Inventory -- Sources of Stress -- Coping With Stress -- The Consequences and Costs of Stress -- Stress: Good, Bad, and Ugly -- Sources of Stress on the Job -- Interpersonal Relationships -- Role Ambiguity and Conflict -- Workload -- Intrinsic Nature of the Work -- Working Conditions -- Organizational Environment -- Home to Work and Back -- Coping With and Managing Stress -- Lifestyle Adjustments -- Attitude Adjustment -- Social Support -- Taking Control of Your Time -- Job Redesign -- Other Organizational Factors -- Ways of Acting -- Distress at DES -- Life Balance Exercise -- Decision Making -- Where Do We Begin? -- Generating Alternatives -- The Horse Grooming Case -- Models of Decision Making -- The Rational Model -- The Organizational Process Model -- The Governmental Politics Model -- Who Should Be Involved? -- What Techniques Are Available to Assist You? -- Focus Groups -- Brainstorming -- Cost-Benefit and Cost-Effectiveness Analysis -- Nominal Group Technique -- Logic Models -- A Decision-Making Framework -- Community Health Needs -- Using the Decision Tree for Levels of Participation -- Motivating Yourself And Others -- What Motivates You Now? -- What Will Motivate You in the Future? -- Ways of Thinking -- What Is Motivation? -- Changing Perspectives on Motivation -- Need Theories -- Expectancy Theories -- Goal-Setting Theories -- Equity Theories -- Reinforcement, Reward, and Punishment -- Participation as a Motivator -- Motivation and Life Stages -- Public Service Motivation -- "Anti-Motivation" Theories -- SOS in DHS: A Problem of Motivation -- Staying Motivated -- Leadership In Public Organizations -- What Makes a Good Leader? -- What Is Your Leadership Style? -- Traditional Approaches to Leadership -- The Trait Approach -- Leadership Styles -- The Context of Leadership -- Contemporary Approaches to Leadership -- From Traits, to Skills, to Strategies -- The Transformational Approach -- Transforming Organizations -- Values-Based Leadership -- Leadership in the Public Service -- Leadership in the Policy Process -- Leadership in Public Agencies -- Developing a Leadership Autobiography -- A Debate Topic -- Transactional Versus Transformational Leadership -- Assessing Your Leadership Style -- Power And Organizational Politics -- Early Voices -- Changing Perspectives on Workers and Organizations -- Questioning Power and Authority -- Sources of Power -- Legitimate Power -- Reward Power -- Coercive Power -- Referent Power -- Expert Power -- Recognizing Power and Organizational Politics -- Balancing Power -- Structural Aspects of Power -- Is Power a Positive Force or a Destructive Force? -- Managing Power and Organizational Politics -- Empowerment: More Than Delegation -- Power and the Public Service -- Politics and MBO: A Case Study -- Observing Organizational Politics -- Communicating Effectively With Others -- Improving Interpersonal Communication -- Barriers to Effective Communication -- Supportive Communication -- Speaking -- Persuasive Communication -- Active Listening -- Nonverbal Communication -- Electronic Communication -- Specialized Forms of Communication -- Personal Counseling -- Conducting Effective Meetings -- Writing Memos, Reports, and Proposals -- An Exercise in Supportive Communication -- Turmoil in the Community Development Department -- One-Way Communication Versus Two-Way Communication -- Trends in Electronic Communication -- Working In Groups And Teams -- Assessing Team Performance -- Getting to Know Your Team -- Team Agreements -- Types of Teams -- Implementing Teams -- Team Effectiveness -- Measuring Team Effectiveness -- Individual Styles and Team Development -- The Forming Stage -- The Conforming Stage -- The Storming Stage -- The Performing Stage -- A Team-Building Exercise -- The Case of Guard Uniforms -- Relocating a State Reformatory School -- Managing Conflict -- How Do You Behave During Conflict? -- How Do Relationships Affect Conflict? -- Theories of Conflict -- Systems Theory -- Attribution Theory -- Social Exchange Theory -- Sources of Conflict -- Stages of Conflict -- Strategies for Negotiation and Conflict Management -- Conflict and the Public Sector -- Asking Questions -- Individual Needs -- Budget Surplus Case Study -- Parks and Recreation Case Study -- Organizational Change -- To Change or Not to Change? -- Your Orientation Toward Change -- Discussing Your Experiences With Change -- Approaches to Understanding Change -- Classic Approaches -- Organizational Culture -- Open Systems and Organizational Learning -- Approaches to Bringing About Change -- Change Through Management Action or Reorganization -- Organization Development -- The Management of Change -- Steps in Organizational Transformations -- Change and Innovation in Public Organizations -- Reasoning Processes in Organizational Change -- Leading Change in Local Government -- Representing The Organization "On The Outside" -- Networks and Relationships -- Working With the Media -- The Traditional Skills of External Relations -- Developing Effective Relations With the Legislature -- Working With the Media -- Making Effective Presentations -- The New Skills of External Relations -- Listening to Citizens, Clients, and "Customers" -- Involving Citizens in the Work of Government -- Collaborating With Others -- Improving Relationships With the Legislature -- Improving Service Quality -- Community Involvement in Changing Priorities -- Managing Behavior In The Public Interest -- Exploring Diversity and Multiculturalism -- Learning Cultural Awareness -- Increasing Cultural Competence -- The Ethics of Managing Change -- The New Public Service.
650 0 $aPublic administration.
650 0 $aNonprofit organizations$xManagement.
650 0 $aOrganizational behavior.
700 1 $aDenhardt, Janet Vinzant.
700 1 $aAristigueta, Maria Pilar,$d1956-
948 $a03/25/2002$b04/24/2002
982 $aJF1351$a.D449$a2002
999 $aJF 1351 .D449 2002$wLC$c1$i31786101637137$d7/6/2010$e6/11/2010 $f7/26/2004$g2$lCIRCSTACKS$mNULS$n9$q1$rY$sY$tBOOK$u4/24/2002
999 $aJF 1351 .D449 2002$wLC$c2$i31786101849740$d11/30/2007$e9/26/2007 $lCIRCSTACKS$mNULS$n2$rY$sY$tBOOK$u11/10/2004