MARC Record from marc_nuls

LEADER: 07044cam 22004694a 4500
001 9920828080001661
005 20161129142042.0
008 040121s2004 enk b 000 0 eng
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020 $a1904838006
020 $a9781904838005
029 1 $aYDXCP$b100354170
035 $a(CSdNU)u300968-01national_inst
035 $a(OCoLC)54415731
035 $a(OCoLC)54415731
035 $a(OCoLC)54415731
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042 $apcc
043 $aa-ii---
049 $aCNUM
050 00 $aHD2385.I5$bW48 2004
082 00 $a658.4/058/0954$222
245 00 $aWhat's this India business? :$boffshoring, outsourcing, and the global services revolution /$cPaul Davies.
260 $aLondon ;$aYarmouth, ME :$bNicholas Brealey International,$c2004.
300 $axi, 233 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 225-229).
505 0 $a1 India Today and Tomorrow -- The Indian economy -- Some recent history -- Some geography -- The weather -- Traveling around -- Education -- The offshoring revolution -- Part I WHATS THIS OFFSHORING BUSINESS? -- 2 Business Process Offshoring -- The initial business drivers -- Core and non-core -- Revenue distance -- Local knowledge -- The importance of the process -- The incredible shrinking core -- IT offshoring -- Business process offshoring -- Do it yourself or outsource -- All or part of the process -- Dirty or clean -- Data protection -- 3 India and the Global Services Revolution -- The Indian IT services industry -- The Indian business process outsourcing industry -- ITES -- Quality -- Other countries -- 4 Where to Start -- Identifying suitable suppliers or partners -- Fact finding in India -- The tender process -- The Indian companys presentation -- Seven criteria for choosing a supplier -- Management capability -- Alignment with western business practice -- Competitive threats -- Size -- Understanding each others strategic objectives -- Shared objectives -- Intention -- Summary -- Language and communication -- International Indian companies -- Part II WELCOME TO INDIA -- 5 Your Arrival -- Immigration -- Currency exchange -- Lakhs and crores -- From airport to hotel -- Tipping-and begging -- Hotels and other experiences -- The phone system -- Settling down for your first night -- 6 Preparing for Day One -- Dress code -- Eating... -- ...and drinking -- An introduction to names -- Hierarchy -- The family -- Sexual equality -- Religion and religious observance
505 0 $a-- 7 Getting Around -- Taxis, taxi drivers, and private hire -- Walking in India -- Elevators and personal space -- Place names -- Off you go -- 8 IST-Indian Stretchable Time -- Indian Stretchable Time-the full story -- Arranging times for meetings -- Holidays--national and local, official and unofficial -- 9 Meeting Differences -- Traders first and last -- Politeness -- Yes -- Other linguistic traps -- Corruption -- Management consultancies -- Individual insecurity -- Understanding each other -- Ending the meeting-- Making it work in India -- Part III WHATS RIGHT FOR YOU -- 10 Making the Right Decision -- Assumptions -- Measurements -- Financial projection -- Start-up costs -- Hidden costs -- Social costs and development benefits -- Return on investment -- Cost avoidance -- Contingency, disaster recovery, and business continuity -- The pilot -- Your final plan -- 11 Due Diligence and Avoiding Risks -- Recognizing rogue -- Indian civil la -- The Indian Administrative Service -- The contract -- The agreement -- Exit strategy and risk analysis -- Account management -- Company accounts -- Regulation -- Public and employee relations -- Your own tea -- Be prepared -- 12 Negotiations and the Art of Haggling -- Body language -- International negotiation styles
505 0 $aNegotiations in India -- Market testing -- Recognizing when you have a deal -- The agreement -- 13 The Right Result -- Internal expectations -- Micro-stepping -- Dont manage - monitor -- Reporting framework -- Account manager -- No surprises -- Structural difficulties -- This isnt working -- Staying on track -- 14 Creating Further Advantage -- Reexamining what is core -- Changing what you do as well -- Staff quality -- Sweating the assets -- The real output -- The Indian value add -- New directions -- 15 Breaking into the Indian Market -- IT and telecommunications -- Price sensitivity -- Being number one -- The scale of the opportunities -- Reciprocity -- 16 Corporate Social Responsibility -- Your local economy -- The wider perspective --The Luddites.
520 $aA global services revolution is taking the business world by storm, as India becomes the worlds back office provider. From call centers and claims processing to human resources, accounting and even legal operations, service jobs are migrating from the West to India by the thousand each year. Whether you are a Fortune 500 CEO or a project manager, a pharmaceutical researcher or leading your companys business development efforts, the competitive edge India offers is key to transforming your business-responsibility and effectively-and not creating the market advantage you need to succeed. While cost reduction is often the initial goal of offshoring, ? Whats This India Business? clearly demonstrates its real value: increased quality and greater effectiveness. Rich in examples and expert advice, this nuts-and-bolts guide shows what it takes to surge ahead of market trends, build a sustainable new business model, and unleash the power of Indian business people to gain an advantage for both your business and the international economy. This is a practical guide to a dynamic country of a billion people with a complex culture and vibrant business environment, offering proven strategies for working positively with Indian businesses. Paul Davies takes you behind the scene to show you how to select the right partner for your company from the myriad of Indian businesses that all seem to present a similar face to the west. He draws on his own experiences developing business partnerships in India to take you step-by-step through the planning and implementation stages, exposing the hidden costs and benefits, and carefully steering you away from the inherent dangers in offshoring.
650 0 $aSubcontracting$zIndia.
650 0 $aComputer service industry$xSubcontracting$zIndia.
650 0 $aInternational business enterprises.
650 0 $aBusiness etiquette$zIndia.
651 0 $aIndia$xEconomic conditions.
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